Physiotherapists clinically diagnose and treat individuals in pain or discomfort, but it does not stop there. Here at Connect Healthcare, we utilise hands-on therapy coupled with exercise prescription to not only help reduce pain and discomfort, but to improve overall function and health. Our mission is to empower our clients to be the best version of themselves they can be.

The Connect Healthcare multidisciplinary model has been developed to meet the needs of the client first and foremost, and physiotherapy is a cornerstone to help develop the best level of care guided by the best scientific research. Our treatments and programming are tailored to your needs and goals, in order to support you in taking the next steps to better health.

Some treatment methods we utilise include:

  • Soft tissue therapy
  • Joint mobilisation techniques
  • Dry needling
  • Exercise programming and prescription
  • Functional movement assessments
  • Biomechanical assessments (inc. running, golf, gym)
  • Running assessment
  • Online Telehealth consultations
  • Post-operative orthopaedic care

Our physiotherapists caters to all individuals no matter how complex or simple the problem, whether you are an elite athlete looking for improvement in performance or taking your first step to better health. Motion is lotion – let’s get you moving to better health!

Physiotherapy Frequently Asked Questions

What will happen on my first visit?

The first consult will focus on ascertaining an accurate diagnosis of your problem. We attain this by discussing the nature of the problem, relevant history and some physical examinations to see where the problem could be stemming from.

It is important to find out what YOU are looking for and start establishing some goals to help us guide you towards achieving them.

If we believe we can help you, we will tell you and start putting together a plan of how to best manage the problem. If required, we may need to refer for further testing (X-Rays, Ultrasound, MRI ect.) or refer you appropriately to other health professionals to help take the best steps for recovery.

Please allow 60 minutes for this appointment.

What will happen on my second and subsequent visits?

Once we establish an accurate diagnosis, we begin implementing a plan to help best resolve the issue. This may change throughout the course of your health journey, but all plans are based upon your goals.

Throughout the journey we will provide hands-on care to help alleviate some of the symptoms you may be having, but research shows that the more you understand and actively engage you’re your individualised treatment programs, the better an outcome you can expect.

We encourage you to ask any questions or concerns you may have along the way.

Please allow 30 minutes for subsequent appointments, but you may be asked to have a longer consultation (45 or 60 minutes) to help best implement your treatment journey.

Do I need a referral?

No. While a number of our patients are referred to us from the general practitioner or specialist it is not mandatory. However, with Connect Healthcare’s multidisciplinary approach to patient care, practitioners will collaborate with your medical team (where appropriate) to ensure that you receive the best possible health care.

Can I claim on private health insurance or Medicare?

Physiotherapy is usually covered by all major private health funds under their ‘extras’ cover. The benefit paid for physiotherapy services varies depending on your level of cover, and annual limits do apply. For more information, please check with your private health fund.

You may be referred to us by your General Practitioner under the Medicare Chronic Disease Management (CDM) program, previously known as the Enhanced Primary Care (EPC) Program. Under your CDM referral, you will be able to claim a portion of your fees from Medicare, up to a maximum of 5 visits each year.

Do you accept RTWSA, third party insurance (eg. Motor Vehicle Accident) and DVA referrals?

Yes, we do! If you would like to claim your physiotherapy consultations as part of a RTWSA claim or third party insurance claim, please ensure you bring all relevant documentation (including your claim number, insurance company, and case manager name and contact details) to your first appointment.

For DVA clients, please ensure you bring with you a valid referral from your GP for physiotherapy services.